Purpose: The Client Partner is responsible for leading the overall client relationship. In addition, the role is responsible for directing & guiding the overall team to deliver exceptional services to the client. The Client Partner is thus tasked with the profitable and efficient running of the client portfolio.
Relationship Management & Client Deliverables:
•Develop a strong relationship with the key personnel at the client.
•Be the final escalation point of contact for client queries.
•Lead, grow, and win the client over by providing and encouraging strategic, inspiring, and innovative solutions.
• Act as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues, market, and opportunities.
•Ensure that we are engaging client across a full range of our services/platforms.
•Continually identify opportunities that make the agency indispensable to client, whilst having the ability to professionally and persuasively counsel, push back and redirect client when necessary.
•Work directly with clients and the Strategic Account Directors to develop clear business cases around opportunities for engagement.
•Oversee & advise the Strategic Account Directors on the staffing, resource, and process decisions when it comes to the resources servicing the client.
•Ensure that the agency team is translating vision and innovative strategies to tangible action plans and operational success for client.
• Translate the client’s needs into clear direction and leadership for resources working on the account.
•Track and course-correct service and operations delivery.
•Oversee and manage key transformation projects.
•Understand and maintain practical knowledge of tools in order to apply global and local best practice in strategic output.
•Understand the competitive landscape to ascertain whether we have a competitive offering, and where we do/ don’t, identify key product/ team growth areas (within prescribed/ mandated tools/ areas) to develop to be competitive.
•Ensure service delivery to client through regularly meeting and touching base with Strategic Account Directors.
Effective Commercial Dealings
•Effectively oversee and advise the Strategic Account Directors on annual fee and team structure negotiation with clients.
•Present strategic business plans and accurately forecast client revenue.
•Work with the Strategic Account Directors to ensure effective and accurate annual and quarterly budget forecasting.
•Generate ROI for the client whilst maximizing the profitability/targets – identify incremental revenue opportunities.
• Identify and effectively mitigate financial risks for the agency and client.
Leadership:
•Proactively lead to ensure that the team are always delivering their best and are contributing to the company’s goals.
•Ensure that the Strategic Account Directors are growing a high performing team that meet business objectives and goals and can effectively and exceptionally service the market.
•Regularly check-in with the Strategic Account Directors to gain insightful information on their progress and performance and give them regular feedback, advice, guidance and mentorship.
• Assist both the client and Strategic Account Directors with challenges they are facing and, advise and train them when required.
•Develop thought leadership presentations to be shopped to client as added value.
The Ideal Candidate
• Minimum 12 years’ work experience as a Client Lead in media/communications related business.
• Extensive experience in managing large projects.
• Demonstrated experience and success working with the key decision makers of a global organization.
• Full comprehension of business principles, good practice and business complexities and perceives issues in both financial and commercial terms.
• Excellent communication
• Strong analytical and number skills
• Problem-solver
• Experience working at a Media Agency.
• Exceptional understanding of the media landscape.
• Strong Leadership Skills
• Commercially minded
• ROI focused