This role forms a key part of the GroupM/Mindshare Japan Leadership Team and closely working with Agency Lead to work with. Responsible as a Client Lead for working collaboratively with local, regional and global colleagues to deliver best in class service and delivery to the several clients thus expected to be fully bilingual.
Leading the client relationship and maintenance of the quality of contracted services, lobbying additional assignments as well as developing an appetite for and building revenues from out-of-scope offerings and value add services for the assigned client are also a part of this role and collaborate to work with senior management. Additionally, it is expected to work on the new business pitches (for both Local and global/regional) with the collaboration work with the regional and global teams in GroupM/Mindshare networks as well as WPP agencies.
Finally ensuring commitments made to clients are specific and deliverable, ideally exceeded!
3 best things about the job:
- Opportunity to have the partner relationship with well-known global clients
- Key strategic role in GroupM/Mindshare’s business and being a part of GroupM Japan’s leadership
- Exposure with regional and global teams across GroupM/Mindshare network and WPP agencies to get updated the best practice and new data & tech with the global standard
Measures of success:
In three months,
- Gained the respect of your team, leadership team and GroupM/Mindshare Global & Regional teams
- Created relationships with senior management of key clients
- Set your own agenda and roadmap for digital media
- Develop processes and workstreams to deliver best in class performance for clients
In six months,
- Met revenue and client satisfaction targets
- Ensured that each member of the team can successfully followed up on their professional growth plan
In twelve months,
- Optimized the team structure / responsibility as required
- Be described as our clients’ lead business partner across the assigned clients
- Elevate the role of biddable experts and grow omni-channel comfort
- Lead the new business pitches
Objectives
- Lead a brand with services scope focused on strategic communication planning and digital media campaign implementation management, by leveraging performance data analytics and digital expertise.
- Define the strategic approach on the account to meet the client’s business objectives and strategies and oversees the implementation of the annual planning as well as the implementation approach in conjunction with the GroupM/Mindshare teams
- Support management for the profitable and efficient running of each account through the allocation of resources, process and systems across the portfolio.
Client Management
- Anticipate the client’s needs and set up internal process to meet / exceed them
- Own the end to end client interaction and engagement to ensure the long term success of the relationship
- Ensure key deliverables are met within deadlines
Operational Excellence
- Collaborate with global and regional teams and cascade clear understanding of strategic principles, guidelines and deliverables to the team
- Manage team to ensure deliverables are met the client expectations
- Improve interfaces between planning, buying and digital teams within Mindshare and wider GroupM teams
People Leadership
- Identify, retain and develop talents at all levels in order to effectively deliver to the customer with operational excellence within the team.
- Manage and develop the team individually and collectively
- Maintain high level of motivation throughout team members
Qualifications and Requirements
- 10+ years of senior management experience + digital strategy and planning experience
- Bachelor’s degree in a business, numerical or analytical degree
- Excellent communication and negotiation skills, ability and flexibility to manage both local and global stakeholders
- Experience across multiple biddable platforms (Search, Social, Programmatic) as a plus
- Comfortable translating complex data into simple and relevant strategic insights
- Ability to influence and manage key client stakeholders (media managers)
- Demonstrable people management experience gained within a matrix management structure and specific capability at developing and sharing knowledge and developing team(s) and resource capabilities
- Bilingual preferred with the fluency in English.
About GroupM:
At GroupM, we are Open, Optimistic, and Extraordinary.
- Open. We cultivate trust by taking ownership and accountability, and we empathetically and intelligently balance people and client experience in everything we do.
- Optimistic. We mobilize the enterprise, driving our vision forward, and we champion growth and career development so we can all thrive.
- Extraordinary. We harness our shared capabilities to inspire transformational creativity, and lead collectively to deliver a seamless client and colleague experience.
GroupM is WPP’s media investment group and the world’s leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and mSix&Partners, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business. Discover more at www.groupm.com.